Browse by Manufacturer
Browse Categories
Search Shopping Lists

ONESOURCE TACTICAL TERMS, CONDITIONS, AND POLICIES

Updated: 10/2/2013

Print Terms

PRIVACY

This is easy. We know how you feel about such things. We do not share your information with anyone at any time. Period.

RETURNS

RETURNS MUST BE MADE WITHIN 10 DAYS OF RECEIPT OF GOODS.

FIREARMS: There are NO returns on firearms, slides, or upper receivers . All firearms, slides, and upper receivers purchases are final AT THE TIME OF PURCHASE! There is NO cancellation on these orders. ANY CANCELLATION OF THE FIREARM TRANSACTION BY THE CUSTOMER WHETHER IT HAS SHIPPED OR NOT - WILL INCUR A 20% CANCELLATION FEE

Please make sure you are committed to your purchase prior to completing the online order .

Orders that have shipped out and are then changed will be subject to shipping fees both ways and a 25% re stocking fee.

If there is something wrong with your order, let us make it right! Please contact us so we may resolve the problem - whatever it is. If it is determined that the product(s) need to be returned to us for either replacement or refund, we will issue a Return Merchandise Authorization (RMA)/Tracking Number. Please write this number clearly on the outside of the box when sending a return and include any paperwork inside the box which we may need to process your return, including your original Order Number and contact information.

Unsolicited returns and/or returns without RMA Numbers WILL BE SENT BACK TO POINT OF ORIGIN. Please do not cause us or yourself undue frustration. Contact us first before returning ANYTHING!

If the mistake was ours, we will replace the item(s) at no charge and credit your return postage (Please use the most economical method for return). If the mistake was yours, we ask only that you cover any difference in price and any additional shipping charges required to get the right item(s) to you.

REFUNDS

If the problem is ours and we cannot resolve it in any other way, we will ask you to return the item(s) in question and upon receipt and inspection, will refund you the original amount and any applicable shipping charges (including your return shipping - Please use the most economical method for return).

If you simply do not like the item(s) and want to return them for a refund, we will be glad to take them back as long as they are in the same condition we shipped them to you. Special Order Items, and Firearms, Slides, and Upper Receivers are excluded.

Note: A 20% restocking Fee will apply.

Please contact us for an RMA# before returning the item(s). You will be responsible for the return shipping. Upon receipt, the returned items will be inspected to insure they are in new re-sellable condition (packaging must be intact) and then a refund of the purchase price less a 20% restocking fee will be processed for you.

ALL DVD/BOOK SALES ARE FINAL

All DVD/Book Sales are final. Let's be fair about this... DVDs AND Books are information. Once you've consumed the information, you can't give it back!

If your new DVD doesn't work right, we will certainly exchange it.

ALL NYLON SALES (INCLUDING HIGH SPEED GEAR) ARE FINAL

There are NO returns OR cancellations on Tactical Nylon Products. All nylon purchases are final AT THE TIME OF PURCHASE! ANY CANCELLATION OF THE TRANSACTION BY THE CUSTOMER WILL INCUR A 20% CANCELLATION FEE

ANY FRAUD ATTEMPTS (Including a charge back without returning the merchandise) will be prosecuted.

WARRANTY

Items are covered under various warranties from the manufacturer. If there is defect or damage, we will provide you with contact/return information for the manufacturer of the product so that they can help you directly with any repairs or replacements. Check with us before you buy, many items are covered by the manufacturer with a lifetime warranty (certain conditions may apply).

SHIPPING

One Source Tactical now offers Flat Rate Shipping on most orders within the Continental US. Shipping costs are based on the weight of the package, not its dollar value. Many products have been selected by One Source Tactical to ship via First Class US Mail. One Source Tactical reserves the right to determine the best shipping method: First Class, US Priority Mail or UPS Ground.

FFL, FIREARMS, and CUSTOM GUN MODIFICATIONS

All firearms must ship to a Federal Firearms Dealer (FFL). Please ask your FFL to fax us a copy of his FFL license to the following fax number: (928) 776-0515. They can be emailed directly to cheryl(at)suarezinternational.com as well. Please reference your name and order number if possible when sending it in. For example email subject line "FFL for order# xxxxx". This speeds up processing time.

Pistol slides are not FFL-controlled items, however, frames and some upper receivers and some lower receivers are and will be handled the same as any firearm. See individual product description for specific information. Call the office for any clarifications.

Regular customers: Please note that we do request that you have your FFL send us a copy of their cert every time you buy a firearm from us. We do not keep dealer certs on file for reuse.

Please be aware that ETAs given on items not in stock are subject to change depending on manufacturer, backorders, and allocations. We will not be held responsible for longer than expected ETAs on ordered items.

Please be aware that on all canceled orders there will be a 45% cancellation/restocking fee applied to your account. You as the customer are responsible for reading all of our terms and conditions prior to submitting your order/payment.

RESTRICTIONS

Ammunition and certain heavy products that require special handling are excluded from the US Flat Rate. All International orders are excluded from the US Flat Rate. Rates are subject to change without notice. Expedited shipping is available at extra cost. If you have any questions about this, contact us before placing your order.

DOMESTIC U.S. SHIPPING

You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States. When you place an order we will estimate delivery dates based upon the availability of your item(s), and your shipment destination. Our shipping charges are determined by the total dollar amount, weight, and insurance needs of your order, excluding applicable sales tax.

INTERNATIONAL SHIPPING

CALL OR EMAIL FOR INTERNATIONAL ORDERS

All orders must have both billing and shipping addresses located within the 50 United States or District of Columbia. The only exception to this is for shipments to APO/FPO addresses, with important restrictions as noted below.

PLEASE NOTE: Due to restrictions imposed on US companies by the US Government, many items sold cannot be exported. Customers acquiring goods, technical data and/or services from One Source Tactical or its associated companies shall be responsible for obtaining any necessary U.S. or other government authorization required to ensure compliance with applicable export laws.

Due to ITAR restrictions and possible credit card fraud we do not ship to freight forwarders or similar services that ship outside the United States.  If you place an order with us that is shipping to a freight forwarder we will cancel the order and charge you a 20% cancellation fee.

While we proudly support the Members of the US Military and believe that it is a great privilege to service their needs, we must fully comply with all United States export control laws and regulations. Under these laws and regulations any shipment to an APO/FPO that is physically located outside of the 50 United States must be considered an Export, regardless of your military service status, rank, etc.

PROTECTING OUR CUSTOMERS

We reserve the right to pre-charge orders. These orders include, but are not limited to, any order over $500, any order which includes non-stocked special order items or any order including products that require fabrication, custom configuration or modification, as well as any order involving an FFL item.

On orders over $500, we will only ship to the "Billing Address" on file with your Credit Card Company - regardless of dollar amount. If your billing AND shipping address do no match the address on file with your Credit Card Company, you may be contacted by our accounting department to verify the validity of your order and review your payment information for correctness BEFORE your order will be released for shipping.

ITEM AVAILABILITY

We try to have most items in stock but, we cannot possibly stock everything! If the items on your order are currently in stock, your order will ship within 2 business days. If we are waiting for product from our suppliers, your order could take up to 4 weeks. In the event that our suppliers cannot get the item(s) to us within that time frame, we will email you to advise you of the length of delay expected and offer you the opportunity to either wait, cancel or substitute other product(s)

LEGALITY

It is your responsibility to know the legality of the items you are ordering. Some items in this online store may be restricted to adults only, or may be restricted in the area where you live. These items include ammunition, firearms, and some magazines. You can only place an order if you agree to and accept the following:


You understand some of these items can be dangerous when mis-used and you accept full responsibility and liability for the safe use and storage of these items.

SHIPPING RESTRICTIONS

There are NO exceptions to the following rules. We are not interested in letterhead purchases from law enforcement officers in restricted states.  If a private citizen cannot buy it in your state, nobody can.

Alaska

  • No ammunition sales

California

  • No assault rifles.
  • No high capacity magazines.
  • No ammunition sales.
  • No Gen.4 Glocks.
  • No threaded barrels.
  • Pistols ship with no magazines.
  • All California firearms shipments must have a "CA Firearms Shipment Approval Letter".

Colorado

  • No high capacity magazines until they rid of the silly law.

Connecticut

  • No assault rifles.
  • No ammo sales.
  • No high capacity magazines.

Hawaii

  • No high capacity magazines.
  • Pistols ship with no magazines.
  • No ammunition sales.
  • No threaded barrels.

District of Columbia

  • No ammunition sales.

Illinois - Cook County, Aurora, Buffalo Grove, Highland Park, Highwood, North Chicago

  • No firearms of any type.
  • No magazines of any type.
  • No ammunition sales.
  • No knife sales.

Maryland

  • No pistol OR rilfes magazines that have more than 20 round capacity.
  • Pistols ship with no magazines.

New Jersey

  • No assault rifles.
  • No high capacity magazines.
  • No pistol sales.
  • No ammunition sales.

New York State

  • No assault rifles.
  • No high capacity magazines.
  • No ammunition sales.
  • Pistols ship with no magazines.

New York City

  • No firearms sales.
  • No ammunition sales.
  • No magazine sales.
  • No knife sales.

Ohio / Toledo

  • No pistol OR rifle magazines over 30 round capacity.
  • No knife sales.
  • TOLEDO:
    • No assault rifle sales.
    • No pistol sales.
    • No magazine sales.
    • No ammunition sales.
    • No knife sales.

Massachusetts

  • No high capacity magazines.
  • No ammunition sales.

Minnesota

  • No threaded barrels.

Washington DC

  • No high capacity magazines.

Facebook   Twitter   Taipan Magazine

Credit cards accepted here