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Common Questions

It doesn't let me type in my city or state! What do I do?
The cart is designed to automatically choose your city when you type a zip code. Just go in the zip code field and type your zip, then press TAB to go to the next field. The city and state will automatically update when you change fields.

Once this is done, you can freely type a different city if the cart didn't choose the right one.
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My DVD is not working in my computer. What can I do?
1. Make sure the disc works in a set-top DVD player.
If it does work in another player, then your computer is the problem, not the disc.

2. Make sure you have a DVD decoder installed.
A DVD decoder is required to play a DVD, however XP does not include one by default. To get a DVD decoder you must buy WinDVD or Power DVD, which includes a DVD decoder.

To make sure your system has a DVD decoder, install the Windows XP Video Decoder Checkup Utility found here: http://www.microsoft.com/downloads/details.aspx?familyid=de1491ac-0ab6-4990-943d-627e6ade9fcb&displaylang=en. If the utility does not show any decoders installed, then you will need to buy either WinDVD or Power DVD to install a decoder.

3. Try using VLC Media Player to play the DVD.
VLC does not require a DVD decoder to play a DVD and is free, so this is useful if you don't have a DVD decoder. Get VLC from http://www.videolan.org

4. Users on Windows 7 and above can try to play the disk with Windows Media Play.

5. It is possible your drive is dirty or not able to read the disk well. Test if other DVD movies work in your drive.

6. If nothing works and you suspect the DVD is bad, contact us for a replacement.
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How do I ship my pistol slide to you?
First of all, thank you for purchasing custom slide work from us!

Please send us your slide only. You can leave your internals intact - there is no need to remove them. Keep your barrel, recoil spring, and frame.

Ship your slide to:

Suarez International
1616 W Iron Springs Rd.
Prescott, AZ 86305

We do suggest that you insure your shipment (for at least a value of $250) via a trackable shipping method (UPS, FedEx, US Postal).

If you would like, you can email (customercare at suarezinternational.com) the date shipped and the tracking number and we'll make a note of it in your order.

Thank you again!
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How do I ship my pistol frame to you?
First of all, thank you for purchasing custom frame work from us!

Please send your frame only. Keep your slide, barrel, recoil spring, magazines, and any other attached after-market items.

Ship your frame directly to us. You do NOT need to ship through a licensed FFL dealer, because YOU are the owner and WE (the recipient) are an FFL Licensed Dealer. No special Federal paperwork is required.

Ship your frame to:

Suarez International
1616 W Iron Springs Rd.
Prescott, AZ 86305

We do suggest that you insure your shipment (for at least a value of $400) via a trackable shipping method (UPS, FedEx, US Postal).

If you would like, you can email (customercare at suarezinternational.com) the date shipped and the tracking number and we'll make a note of it in your order.

Thank you again!
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Please contact us if you have any other questions!